Privacy Policy

This Privacy Policy lets you know when and how Mom4me (“we”/”us”/”our”) uses, collects, discloses or processes your personal information when you use our products and services or visit the Mom4me website (“Website”). To that end, we have outlined below our Ten Privacy Principles based on the Privacy Principles established in Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) followed by information we are required to provide to our users located in the European Union according to the European General Data Protection Regulation (GDPR).

Mom4me’s Ten Privacy Principles

Personal information is information that can be used to identify or contact you individually, and other information that Mom4me needs to provide you with the products and services you have requested. Personal information we collect typically includes your name, e-mail address, mailing address, telephone number and credit card or payment information. Under certain circumstances, an IP address may be considered personal information.

Mom4me has 10 Privacy Principles, based on those established in the PIPEDA. Mom4me has implemented policies and practices to give effect to these principles. Mom4me has implemented procedures to protect personal information, has established procedures to receive and respond to complaints and inquiries, has trained its staff and communicated to them information about Mom4me's policies and practices, and has developed information explaining Mom4me's policies and procedures. This Privacy Policy tells you about how Mom4me's policies and procedures comport with each of these Principles.

Principle 1 – Accountability

Mom4me is responsible for personal information under its control. Mom4me has designated a Privacy Officer who is accountable for its compliance with our Privacy Policy and PIPEDA. Mom4me's Privacy Officer is accountable for our compliance with PIPEDA, but other individuals at Mom4me may be responsible for day-to-day collection and processing of personal information and may also be delegated to act on behalf of the Privacy Officer.

Mom4me may on occasion use outside companies, called third parties, to help us provide our products or services to you. Regardless of where these third parties are located, we require that they also comply with PIPEDA and with Mom4me's Privacy Principles.

Principle 2 – Identifying Purposes

You have a right to know how your information will be used. Mom4me will explain why we need your information before or when we collect it, if the purpose is not already clear. We will assume that the purpose is clearly identified when we use your personal information to:

  • Provide you with the products or services you have requested;
  • Process your payment, including recurring payments as you request;
  • Communicate with you about the products or services you have requested;
  • Ensure that you are properly registered to use our products and services and to receive any associated technical support; and
  • Inform you of any important product revisions or updates.

Mom4me will also collect log information that includes your IP address and the time that you access our service. This information is stored in log files and is used for security, to improve performance and for aggregated and statistical reporting. This log information is not linked to personal information gathered elsewhere on the Website.

Mom4me may also use your personal information for secondary purposes such as:

  • Letting you know about new or upgraded Mom4me products and services; and Inviting you to participate in customer surveys or other opinion-gathering devices.

Aggregate data is general information about groups of customers, and does not identify individual customers. Mom4me may combine your information with that of other customers to generate aggregate data that can be used to improve our products and services or develop new ones. For example, we may tell a third party how many users have subscribed to a particular service, but not identify that you personally are a subscriber.

Mom4me will not disclose your personal information to any third parties without your consent, except under the following limited circumstances:

  • As is reasonably required to fulfill your service or product requirements, provided such third parties shall be bound to appropriate privacy requirements;
  • To comply with a legal process such as a law, regulation, search warrant, subpoena, court order or law enforcement request
  • To resolve a contractual dispute regarding your use of any Mom4me product or service;
  • To resolve issues related to the use of your account for illegal activities; or
  • To protect the personal safety of other users or members of the public in an emergency.

Principle 3 – Consent

Mom4me will collect, use and disclose your personal information only with your knowledge and consent, except where permitted or as required by law or defined in this Privacy Policy. We will not rent, sell, or otherwise distribute your personal information without your permission, unless otherwise defined in this Privacy Policy. Mom4me will seek consent when the information is likely to be considered sensitive.

You control any future secondary use of your personal information, such as sharing it with marketers. You can prevent future secondary use of your information by “opting out” when Mom4me collects your information or at any time by simply contacting us. Opting out only applies to the secondary purposes because we may need to contact you regarding the usability of our services or notify you of important product revisions or updates. To change your privacy preferences, please go to and log into your account.

Principle 4 – Limiting Collection

Mom4me will collect personal information only for the purposes we’ve identified or for the primary uses described above. We shall collect information by fair and lawful means only. We will collect personal information in the following circumstances:

  • When you subscribe to use our services, whether free or through a paid subscription;
  • When you provide payment information for use with a paid subscription;
  • When you contact Mom4me to request information;
  • When we are provided such information from a third party who you authorized to share such information.

We will mark as optional any question we ask that seeks information that is not necessary to provide you with the Mom4me product or service you request.

Mom4me uses "cookies" to collect information and improve our products and services. A cookie is a small data file that is stored on your device. Cookies cannot be used to see any other data on your computer, nor can they determine your e-mail address or identity. We may use "persistent cookies" to save your registration ID and login password for future logins to our service. We may use "session cookies" to enable certain features of our service, to better understand how you interact with our service and to monitor aggregate usage and web traffic routing on our service. You can change your browser options to stop accepting cookies or to prompt for your permission before accepting cookies. Choosing to decline cookies may affect your access to our products and services.

The Mom4me Website may include links to third-party Web sites. These third-party Web sites may assign different cookies to you. Those cookies may be used to track your involvement with the advertising site. You may choose not to accept these cookies. Mom4me does not control these parties, and you should review their privacy policies to learn more about what, why and how they collect and use personal information.

Principle 5 – Limiting Use, Disclosure, and Retention

Mom4me will not use or disclose your personal information other than for the purposes for which it was collected unless we receive your consent or unless we are required or permitted to by law. The content of the files that you store on our service is encrypted and only You can decrypt it. When providing information in response to a legal inquiry or order, we will verify its validity and disclose only the information that is legally required. Mom4me will make reasonable efforts, within the bounds of the law, to notify you should your personal information be subject to disclosure.

Mom4me will keep your personal information only for as long as it needs to for the purposes identified above, as required by law, or as necessary to resolve any disputes you may have concerning our services. Mom4me will follow internally set guidelines and use care in the disposal, destruction, or de-identification of personal information to prevent unauthorized parties from gaining access to such information.

Principle 6 – Accuracy

Mom4me will maintain accurate, complete and up-to-date personal information as required for the identified purposes associated with its collection. Please let Mom4me know if your contact or other personal information changes. To update your personal information, please go to and log into your account.

Principle 7 – Safeguards

Mom4me protects the personal information in our possession and control by using security safeguards appropriate to the sensitivity of the information. We work to protect personal information from loss, misuse and unauthorized alteration using industry-recognized security safeguards. We restrict internal access to personal information to select members of our team. When you use our service, Mom4me will ask you to create a password. You will need your password to access any files that you store on our service. Mom4me will also give you the option to create a backup of your login information and encryption keys.

YOU MUST SAFEGUARD YOUR PASSWORD AND KEYS. Your password and keys are not stored on the Mom4me system. Consequently, should you lose or forget these, we cannot provide these to you or reset your password. Should you lose your device or should your device become inoperative, you may log in to your account management portal on the internet and deselect the affected device(s). For further information, please go to

We will maintain a record of every breach of security safeguards involving personal information under our control. We will notify you of any breach of our security safeguards involving your personal information if it is reasonable in the circumstances to believe that the breach creates a real risk of significant harm to you.

Principle 8 – Openness

This Privacy Policy is an overview of information about our policies and practices relating to the management of personal information. Should we change any of our privacy practices, we will post such change in this Privacy Policy for 30 days before it goes into effect. We will not retroactively change the practices associated with your personal information without your consent. The intention of this Privacy Policy is to answer your questions about our privacy policies and practices. Should you be interested in more detailed information about our procedures and practices, please contact our Privacy Officer at

When you email Mom4me a request or concern, the Privacy Officer or somebody designated on the Officer's behalf, will review your email and will respond within a reasonable period of time.

Principle 9 – Individual Access

Upon your written request, and subject to exceptions as permitted or mandated by law, Mom4me will inform you of the existence, use and disclosure of your personal information and will give you access to that information. You may challenge the accuracy and completeness of your information and have it amended as appropriate.

Principle 10 – Challenging Compliance

Mom4me maintains procedures for addressing and responding to all inquiries or complaints from its customers about Mom4me's handling of personal information. We will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures. Our Privacy Officer and staff working at the Officer's direction may seek external advice where appropriate before providing a final response to individual complaints. Mom4me shall investigate all complaints. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending its policies and procedures.